Field Service Technician II; Mid-level

Description

Hybrid/remote position with headquarters in Marlborough, MA

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.

BDS is seeking an experienced Field Service/Setup/installation field Technician to join our team! In this role you would be providing excellent customer service and utilizing your electromechanical skills to install and service clients within a dedicated territory regionally within the MA and the surrounding areas. Technician will provide support for high-level troubleshooting scenarios and will be assigned to customer and machine repair scenarios.

Technician will also set up and install copier systems at customer sites.

• Setup, Install, Manage are repair office equipment on and off site at client locations.
• Extend outstanding support by meeting customers’ needs on time
• Investigate and resolve advanced, high-level maintenance and repair issues
• Manage accurate inventory of tools, parts, and supplies
• Advise customers on equipment operation and maintenance
• Assemble machines as per specifications with hand and power tools and measuring devices
• Run machines to test parts functionality
• Conduct preventive maintenance and calibrations of office equipment
• Troubleshoot equipment and identifying malfunctions as well as cause
• Provide customer service onsite and remotely assisting clients with their concerns.
• Work closely with the Systems Support and Installation manager to perform remote technical fixes and installations of printer/MFP systems.
• Be a strong ‘face’ for BDS, giving an excellent first impression during the installation process.
• Deliver customer-centric service for the installation of small, medium, and large printer/MFP installations.
• Perform technical user training for end users, with the expectation that end users will be able to efficiently utilize their printer/MFP equipment at the end.
• Provide detailed analysis and resolution of customer and machine service scenarios.

Requirements

• Minimum of a high school diploma or G.E.D equivalent required
• Valid driver’s license required, with a solid driving record and vehicle insurance
• Reliable Vehicle
• Ability to drive 2 hours, where service may be required outside of the general area or assigned territory
• 5+ years of experience required in maintenance, troubleshooting and repair of copier/printer office equipment
• Industry knowledge of major copier and printer manufacturers such as Kyocera, Canon, Ricoh and/or Xerox required
• Networking knowledge preferred
• Excellent customer service and communication skills
• Experience working within a customer support department supporting the technical needs of clients such as office equipment repair, IT, manufacturing equipment, service-based business or related industry preferred but not required.
• Superior communication skills and strong attention to detail
• Excellent listening skills
• Highly efficient phone skills
• Strong decision-making and problem-solving skills
• Strong systems skills including Excel, Microsoft office.
• Ability to adapt and work independently
• Ability to lift and carry 50 pounds
• Pull, lift, reach and transport equipment parts and boxes

• Competitive compensation
  -commensurate with experience
• Medical, dental and vision insurance
• Supplemental Insurance Options
• Pet…