Account Executive

About the Role

As a Client Services Account Executive at Whistl, you’ll be the main point of contact for a portfolio of clients, managing campaigns from onboarding through to delivery and reporting. You’ll handle a busy email inbox and phone queries, coordinate internally to ensure smooth execution, and use Excel-based data to support commercial decisions.

This is a varied role for a confident and proactive people person who enjoys building relationships, managing multiple priorities, and delivering excellent service and will suit someone who is organised, detail-focused, confident on the phone, and thrives in a fast-paced team environment where no two days are the same.

• Manage day-to-day client relationships, acting as the primary contact via email and phone
• Deliver a high standard of customer service across the full campaign lifecycle
• Handle a high-volume email inbox, responding accurately and professionally
• Support quoting, rate management, invoicing, and basic commercial decision-making
• Prepare proposals, welcome packs, and post-campaign reports
• Use Excel to track bookings, analyse performance, and maintain accurate records
• Coordinate with internal teams and external partners to ensure smooth delivery
• Proactively identify issues, resolve queries, and support client retention

• Based in Marlow
• Occasional travel and flexibility with hours may be required
• Full UK driving licence preferred
• Hybrid working is available after a successful probationary period

Essential

• Confident and professional communicator, particularly on the phone
• Strong ability to manage multiple tasks and deadlines in a busy environment
• Excellent attention to detail, especially with data, emails, and documentation
• Proactive, organised, and comfortable taking ownership of tasks
• A genuine team player with a positive, collaborative attitude
• At least 1 year of customer service or client-facing experience
• Comfortable using Microsoft Office, especially Excel
• GCSEs (4–6 including English and Maths) and A-level/BTEC or equivalent

Desirable

• Stronger Excel capability (e.g. pivot tables, lookups)
• Experience in media, logistics, postal, or campaign-based environments
• Previous experience supporting accounts, campaigns, or client services teams

Bring your experience to an industry leader and play a key role in our success; apply for this Client Services Account Executive role today

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.