After Sales Support Executive; FTC Maternity Cover

An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month fixed‑term contract. You will provide professional frontline technical support to customers across our brands.

Position:
After Sales Support Executive.

Contract details: 12-month fixed‑term maternity cover. A work‑from‑home option may be arranged after training.

• Free on‑site parking at the office
• A non‑contractual work‑from‑home option (preferably after successful completion of the first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee, Ryobi and VAX products
• Access to our TTi Benefits Hub with discounts at many retailers
• Support towards eye sight tests for DSE use
• On‑site third‑party restaurant and coffee shop in the office

• Offer best‑in‑class customer support to all customers, aiming for first‑time resolution.
• Develop and nurture professional relationships with Service Centre agents, dealers and key stakeholders.
• Take ownership for all customer interactions.
• Authorise product collections and arrange repairs under guarantee.
• Identify cost‑effective opportunities and drive efficiency to enhance operational excellence.
• Adapt flexibly to support departmental projects from concept to delivery.
• Strive to improve product knowledge and own personal development.
• Willingness to travel within the UK as required.
• Occasional business travel to customer sites for RMA inspections and assessment of warranty returns.
• Perform any ad‑hoc duties as requested by the line manager.

• At least 1 year of proven experience in customer service or sales support roles, demonstrating ability to handle inquiries and resolution.
• Ability to quickly identify issues and provide effective solutions.
• Efficiently manage time to handle multiple inquiries and tasks simultaneously.
• Excellent verbal and written communication skills.
• Experience working with CRM systems.
• Proficient with Microsoft Office.
• Strong data entry, typing and analytical skills.
• Ability to professionally manage key working relationships across the business.
• Effective teamwork and collaboration.
• Ability to develop trust and work autonomously in supporting customers.

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow.