Customer Service Agent

About the Role:

We are looking for a proactive and customer-focused Customer Services Agent (B2B) to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met.

Key Responsibilities:

Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactions
Manage customer orders in line with internal procedures and customer requirements
Respond efficiently to customer enquiries, providing accurate product, pricing, and delivery information
Record customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvement
Collaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operations

Skills & Experience Required:

Previous experience in a customer service environment is essential
Experience using CRM systems, with SAP knowledge desirable
Strong communication skills with the ability to handle challenging customer conversations professionally
Excellent organisational skills, attention to detail, and the ability to manage multiple priorities
Confident IT skills, including Microsoft Office, with strong data entry and analytical abilities

What We’re Looking For:

The successful Customer Services Agent (B2B) will be self-motivated, enthusiastic, and committed to delivering outstanding service.
You will bring a professional and empathetic approach to resolving customer queries while supporting the wider Operations Team.
If you are passionate about customer service and enjoy working in a fast-paced environment, this could be a great opportunity to make an impact