IT Service Operations Manager - Service
Listed on 2026-02-20
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
IT Service Operations Manager - Service Now experience
Job Type
Contract/Temporary
Location
Marlow, Buckinghamshire
Job
BBBH
152989_
Date Added
February 18th, 2026
Consultant
Louis Poynter
IT Service Operations Manager - Service Now experience
3 - 6 Months
£500 per day Inside IR35
Hybrid working (3-4 days onsite in Marlow)
My client a top Global company are currently looking to recruit an It Service Operations Manager to join their team on a contract basis. Please note if successful you will need to set up via an Umbrella Company/PAYE. This individual can work independently and lead the service operations with ITIL process implementation. They should be able to help our client improve the support performance and able to track the progress by quantifying, with right set of the KPI and metrics.
Duties- Service Management - Hands-on experience identifying opportunities to improve service delivery
- Potentially develops some templates / processes for the team to adhere to. This to accelerate ongoing learning and shift in the team to-date
- Service Now experience
- Experience with service operations, process, creation and delivery.
- Experience running workshops
- Agile ways of working
- Established and driving processes
- Ensures that all requests for support are dealt with according to set standards and procedures.
- Drafts and maintains procedures and documentation for applications support.
- Uses application management software and tools to collect agreed performance statistics.
- Performs a SWOT analysis on the current operations per capability and puts achievable recommendations forward - potentially leads to execute these.
Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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