Head of Workspace Services

About Softcat

Softcat is a publicly listed business with over 3,000 employees, predominantly based across offices in the UK and Ireland, and a few internationally. Its success stems from ensuring the right technology is provided to customers, with industry-leading expertise and a commitment to building trust through service experience and delivery.

The Head of Workspace Services will develop, deliver and communicate the Workspace Services strategy, supporting Softcat’s overall Technology Strategy. You will work with other business leaders to ensure service departments act efficiently to maximize returns on product and service investments and deliver a relevant and aligned proposition to new and existing customers.

Key Responsibilities

• Accountable for the Workspace Services strategy, ensuring it centers on supporting and driving Softcat sales performance.
• Work with the sales leadership team and appropriate sellers to achieve the Workspace Services sales budget YoY.
• Act as a permanent member of the Tech Tower Councils, representing key stakeholders and providing clear direction and regular communication.
• Chair the Service Councils for Workspace, ensuring the portfolio offers the right services and drives collaboration for a high‑quality customer experience.
• Champion the priorities across Workspace services for all relevant customers, aligned with the sales strategy.
• Ensure delivery teams are well aligned and supported, working with department leads to put relevant processes, capacity and customer centricity in place.
• Manage technology opportunities to ensure Softcat continues to deliver solutions across the portfolio.

• Leader in technology innovation, skilled at engaging stakeholders, executives and suppliers with a commercial approach.
• Experience in a previous Workspace services role or senior technologist role across multiple sectors.
• Experience operating at a senior leadership level, either as an individual contributor or leading teams.
• Exceptional interpersonal and influencing skills, proven history of building and maintaining relationships across the wider business and a network of senior‑level industry contacts.
• Passionate about developing teams and individuals and working across departments to deliver outcomes.

• Flexible hours – flex your start and finish times during the day.
• Flexibility around school pick‑up and drop‑offs.

Working with us – wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Marlow, Newcastle, South Coast

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Trips
• Vouchers
• Partner/family Benefits
• Maternity, Paternity and Adoption support