Contract Manager

Contract Manager - South East

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment.

We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets.
We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

• Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Our ED&I Statement
At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed.
We welcome applicants from all backgrounds and encourage you to bring your authentic self to work

MLL's Brand & Behaviours
Accountability Builds Trust
Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!'
Data Delivers Distinction
We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.
Challenging for Change
We want people who want to challenge the status quo.
Delivering Excellence
This belief stems from being accountable to one another. Having confidence in our data enables us to be
accountable. And being prepared to challenge means we don't settle for mediocre.

Purpose of role and Ideal Candidate Details

The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope.
The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs.

This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders.
Ideally based in South East and able to travel to customer sites and head office as the job requires

Job responsibilities & Areas of Knowledge and Expertise

Responsibilities;

• Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported.
• Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable.
• Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items.
• Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone
  commitments and implementation plans, escalating concerns where necessary.
• Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes.
• Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance.
• Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into…