Technical Support Specialist
Job in
Marlow, Buckinghamshire, SL7, England, UK
Listed on 2026-10-20
Listing for:
Hays Specialist Recruitment Limited
Full Time, Part Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
What you'll be doing:
Providing technical support and troubleshooting assistance to customers Managing customer cases from initial enquiry through to resolution Investigating product, hardware and software-related issues Handling complex queries and escalations Supporting repair, warranty and replacement processes Working closely with internal technical, product and operational teams Maintaining accurate records using CRM and ticketing systems Contributing to process improvements and knowledge-sharing initiatives We're keen to speak with people who have experience in:
Technical Support Product Support Customer Support Engineering Consumer Electronics Support Telecommunications Support Gaming Hardware Support SaaS or Hardware Troubleshooting Environments Any experience with the following would be particularly beneficial:
Troubleshooting & Diagnostics, Zendesk, Salesforce or similar CRM platforms, Hardware or software support, Escalation management,Consumer technology products, Audio, gaming, electronics or technology sectors You'll be:
Customer-focused with excellent communication skills Naturally curious and analytical Comfortable troubleshooting technical issues Able to manage multiple priorities in a fast-paced environment Passionate about technology and delivering outstanding service 2 days a week on-site Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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