Collections Manager

Job Overview

Softcat, a FTSE 250 technology solutions business, is looking for a Collections Manager to lead the collections function and team.

• Lead the Collections Deputy Manager, providing coaching, 121s, and performance reviews.
• Drive continuous improvement across processes, systems, and resource planning.
• Handle customer and sales escalations directly when required.
• Review debtor/creditor aging and team performance.
• Implement enhancements such as automated dunning processes and direct debit facilities.
• Collaborate closely with the Credit Assessment team to proactively manage and mitigate bad debt.
• Produce insightful reports for CEO/CFO‑level stakeholders.
• Foster a positive, engaging, and fun culture within the finance department.

• Credit‑related qualification (CICM) preferred but not essential.
• 10+ years in a credit function with a strong track record of success.
• Proven ability to lead large teams, inspiring through change and growth.
• Experience in process improvement and team development.
• Exceptional written, verbal, and strategic communication skills.
• Passion for working in a fast‑paced, dynamic environment.
• Strong alignment with Softcat's core values.

• Hybrid working – 3 days in office, 2 from home.
• Flexible hours – start and finish times can be adjusted.
• Flexibility for school pick‑up/drop‑off schedules.

Softcat celebrates individuality and diversity. We provide a supportive team environment and encourage authentic self‑expression.

Please apply through our careers portal. If you have a disability or neurodiversity, we can provide necessary adjustments during the recruitment process.