Customer and Trading Manager - Nightshift

Customer and Trading Manager - Night shift

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Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

This is how we bring our purpose to life, one powerful action at a time.

• Lead a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensure that standards are brilliant come morning so we’re ready to serve our customers.
• Manage people: performance, capability, conduct disciplinaries and ensure scheduling and pay are accurate.

Night shift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. Night shifts typically run from 22:00 until 08:00.

• Comfortable with night shift working and adaptable to the physical and mental impact of shift patterns; understands the importance of a safe and healthy environment for their team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has experience delivering and monitoring KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable working alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.
• Desirable:
  Has worked night shifts in a high‑volume, operational environment, adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% off your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.