Head of Service Operations — Unified Service Desk
Listed on 2026-10-10
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Management
IT Specialist
Softcat is seeking a Head of Service Operations to lead the Unified Service Desk and to build the Service Operations team from a standing start. You will own the operational control model for live services and drive end-to-end incident, change and major incident processes across multiple towers and locations.
You will establish cross-location governance, set clear ownership and priority criteria, and work with senior stakeholders to maintain high service levels, performance and continuous
This role, Head of Service Operations — Unified Service Desk at Softcat, could be your next move.
The Head of Service Operations — Unified Service Desk role at Softcat is now open for applications in Marlow, England, United Kingdom.
Join us at Softcat as our next Head of Service Operations — Unified Service Desk in Marlow, England, United Kingdom.
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