Client Manager

Client Experience Manager – Burns Honda

Location:

Philadelphia, PA
Salary: $60,000–$80,000 per year
Employment:
Full-time
Seniority:
Entry level

Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.

• Assist all customers throughout their visit
• Resolve concerns with urgency and professionalism
• Follow up with customers after issues are addressed
• Manage reputation across Google, Dealer Rater, , Facebook, and Drive Centric
• Respond professionally to all customer reviews
• Monitor Drive Centric sentiment and identify customers who need support
• Identify feedback trends and recommend improvements
• Help maintain strong HSE and CSE scores
• Strengthen communication between customers, advisors, managers, and the BDC

• Strong communication and interpersonal skills
• Professional, calm approach in difficult situations
• Reliable follow-up habits and strong organization
• Customer service or hospitality experience preferred
• Comfortable using digital communication tools
• Valid driver's license with a good driving record
• Ability to successfully complete MVR, background check, and pre‑employment drug test

Compensation includes: $60,000–$80,000 per year

Benefits include:
Employer‑sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law;
Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time‑in‑service or other criteria.

Additional compensation may include bonuses or incentives, depending on role and eligibility.