Client Support Associate; Temp to Perm

This position is structured as a temp to perm opportunity and is intended to serve as a clear stepping stone from a temporary assignment into a permanent role. Our client is using the initial temporary period to ensure mutual fit, provide hands on exposure to the responsibilities, and allow the individual to integrate with the team and systems. It is important to note that the client has a genuine intention to convert the role to a full time permanent position, assuming performance and overall alignment meet expectations.

The Client Support Associate works closely with internal teams and national and international clients to facilitate the compliant sale and distribution of biomaterials. In addition to delivering a high level of customer service, this individual ensures adherence to internal standard operating procedures and applicable regulatory agency requirements, helping maintain the organization’s commitment to quality, compliance, and scientific integrity.

• Assist in reviewing new customer accounts
• Review incoming customer orders
• Save and apply material transfer agreements/assurance forms
• Compile and review paperwork for processed orders
• End of day closeout and invoice generation
• Assist customers via e‑mail and phone outreaches
• Other projects and tasks, as assigned

Associates Degree required. Bachelor’s Degree preferred (biology/biomedical a plus).

1‑2 years of experience working within a customer service environment is required. Experience working within a call center environment is strongly preferred.

Strong Communication skills and attention to detail are required for this role.