Casino Delivery Supervisor

Casino Delivery Supervisor

As a Casino Delivery Supervisor, you will be responsible for guiding and developing your team to deliver exceptional gaming products, ensuring a focus on quality and an outstanding customer experience.

We are seeking a dynamic and detail‑oriented Casino Delivery Supervisor to join our team, playing a crucial role in the success of our online gaming offerings. In this role, you will lead and develop a team dedicated to delivering an exceptional gaming product experience. You will oversee daily operations, ensuring that quality remains the top priority in our delivery process. As a leader, you will cultivate a culture of excellence and collaboration, empowering your team to thrive in a fast‑paced environment.

Flexibility to work evenings, weekends, and public holidays is required to support our critical release and testing cycles.

$65,000 - $75,000 per year

• Strong interest in the online gaming industry and a passion for delivering quality products.
• Proven leadership skills with experience in team management and development.
• Excellent written and verbal communication skills.
• Keen attention to detail and strong analytical abilities.
• Ability to manage multiple priorities and drive team performance in a fast‑paced environment.
• Proficient in using tools like Jira, Google Analytics, and other reporting platforms.

• Leading the Games Delivery team to ensure the highest standards of gaming product delivery to our customer experience.
• Creating and optimizing processes related to issue reporting, task management, and game release procedures.
• Conducting coaching and performance management to develop team members and enhance their skills.
• Identifying and escalating issues related to game compliance, quality, and user experience while providing actionable recommendations for improvement.
• Maintaining clear communication with internal stakeholders and third‑party providers to facilitate efficient game delivery.
• Overseeing the management of gaming systems and applications, ensuring proper setup and functionality for testing and release activities.
• Staying up to date with industry regulations and trends to ensure all products adhere to compliance standards.

Bet
365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Entry level

• Full-time

• Customer Service

• Gambling Facilities and Casinos