Fraud and Risk Specialist - Overnights

At bet
365, we are one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In‑Play betting solidifies our market‑leading position, offering an unmatched experience across 96 sports and 700,000 streaming events.

Job Description

As a Fraud & Risk Specialist, you will build a career in Fraud & Risk management, maintaining the integrity of our gaming platform. Your work will involve analyzing player accounts for fraudulent activities, managing payment transactions, and ensuring compliance with industry standards.

Your responsibilities include:

• Investigating fraud, reviewing transaction data, and providing outstanding customer service.
• Monitoring transactions against internal risk controls, assessing deposit/withdrawal/product activity, and analyzing betting patterns to identify risk behaviors.
• Using proactive investigation techniques to uncover new and emerging threats and producing detailed fraud reports.
• Contacting customers via telephone and email and offering 2nd‑line support for fraud and risk queries.

The role follows an overnight shift:
Monday to Sunday, 9:00 pm to 8:30 am, with 7 days off. Flexibility may be required during major sporting events.

Salary range: $58,000 – $72,000 annually.

• Excellent attention to detail, producing consistent results.
• Strong self‑motivation and ability to multitask in a fast‑paced environment.
• Demonstrates a strong work ethic, working independently and as part of a team.
• Problem‑solving skills with effective resolution capabilities.
• Ability to maintain high standards under pressure.
• Excellent written and verbal communication skills.
• Computer literacy, including Outlook, Excel, and Word.
• Interest in Fraud and Risk.
• Compliance with individual licensing requirements and regulations.

• Using proactive investigation techniques to identify new and emerging threats.
• Producing detailed reports regarding fraudulent activity.
• Contacting customers via telephone and email.
• Providing 2nd‑line support to the operation regarding fraud and risk queries.

bet
365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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