Program Manager, Talent & Engagement

Summary

The Program Manager, Talent & Engagement will assist and manage key business initiatives that will include prioritization and alignment of business needs, resource scheduling, communication to associates and executive leadership. The ideal candidate will have a proven track record of managing multiple high-level projects from start to finish. The Program Manager is a key role in shaping the culture and development of the organization.

The successful candidate will have a passion for employee development, engagement, and organizational culture, and will be committed to creating a positive work environment for all employees.

• Develop and maintain relationships with employees, managers, and other stakeholders to ensure buy-in and participation in programs.
• Manage and oversee employee engagement initiatives including team building and employee surveys.
• Manage all essential activities related to talent management programs.
• Oversee the execution of the program life cycle by managing project resources to achieve goals and ensuring established timelines are met.
• Develop, analyze and manage program plans and appropriate program management documentation.
• Work with stakeholders to determine business needs.
• Actively promote a positive work culture by identifying and addressing areas of improvement and implementing solutions.
• Stay up to date with industry trends and best practices in career development, employee engagement, and company culture.
• Create and maintain strong relationships with associates, internal management, and other outside parties critical to the program’s success.
• Tracking project deliverables through reporting and analysis.
• Maintain regular and punctual attendance.
• Be present at off‑site employee engagement meetings & events before, during, and after to ensure all aspects of the meeting or event are carried out successfully.
• Comply with all company policies and procedures.
• Perform other related duties as assigned.

This position is an individual contributor.

• Demonstrated project management and managerial skills required.
• Proven track record of completing projects to specifications while dealing with challenges such as cross‑team dependencies, changing schedules and constantly evolving requirements.
• Strong professional development skills such as oral and written communications, teamwork and collaboration, work planning, and estimating.
• Strong interpersonal skills, with the ability to build relationships with employees at all levels of the organization.
• Highly organized, self‑motivated, customer oriented and able to work independently as well as within a team and with internal business partners.
• Possesses exceptional strategic thinking, planning and relationship skills.
• Solid change management, negotiation and facilitation skills.
• Creative and innovative thinking with a strong focus on continuous improvement.
• Possesses strong organizational and time management skills.
• Flexible schedule: ability to work outside of regular business hours and adjust availability based on project demands.
• Onsite presence: ability to commute to assigned office as required for meetings, training sessions, or other activities.
• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business‑dictated needs.
• Must be available to attend off‑site events during non‑traditional working hours as needed.
• Some overnight travel may be required.

Bachelor’s degree in any field is required. One (1) to two (2) years of Program Management experience. Previous experience in Mortgage Banking and/or financial associated lines of business is highly preferred.

None Required.

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job‑specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with…