Hyundai Service Manager

Burns Hyundai is a cornerstone of the Marlton automotive community, known for delivering exceptional customer service and representing the Hyundai brand with pride. As our dealership continues to grow, we’re looking for a highly motivated, experienced Service Manager to take the lead in our busy service department. This is an exciting opportunity to join a team where your leadership will directly impact customer satisfaction, technician performance, and long‑term profitability.

• Manage day‑to‑day operations of the Service Department, ensuring top‑notch efficiency and customer care
• Coach and support a team of service advisors, technicians, and support staff
• Maintain high CSI scores and handle customer concerns with professionalism and urgency
• Drive productivity through effective dispatching, workflow management, and capacity planning
• Monitor key metrics: RO count, gross profit, effective labor rate, technician efficiency, and retention
• Collaborate with Parts, Sales, and BDC teams for seamless internal operations
• Ensure compliance with Hyundai factory standards and all safety protocols
• Foster a culture of accountability, teamwork, and continuous improvement

• Prior experience as a Service Manager or Assistant Service Manager in a dealership setting
• Strong leadership skills and a track record of building high‑performing teams
• Deep knowledge of automotive repair processes and DMS platforms (CDK experience preferred)
• Excellent communication and problem‑solving skills
• A strong drive for customer satisfaction and retention
• Hyundai experience or OEM certifications a plus, but not required

• Competitive compensation + monthly performance bonuses
• Medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off and holidays
• OEM training & professional development opportunities
• A stable, team‑oriented culture with strong leadership support

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