Automotive BDC Sales Associate

Client Experience & Appointment Specialist

Join to apply for the Client Experience & Appointment Specialist role at Burns Honda
.

Burns Honda, South Jersey's #1 Honda dealership, is hiring a Client Experience & Appointment Specialist to join our Business Development Center. This is not a call center job. You'll work with real customers who already contacted us online, by phone, or by text. Your role is to communicate professionally, build trust, and set quality, show‑ready appointments using a proven process. If you're confident on the phone, organized, and motivated by clear goals, this is a stable role with real upside.

• Communicate with customers who requested information
• Build rapport and guide customers to the next step
• Set quality, show‑ready appointments
• Follow structured call, text, and CRM processes
• Maintain accurate notes and follow‑up tasks
• Work toward clear daily and monthly goals

• Strong phone and written communication skills
• Reliable, organized, and coachable
• Comfortable being accountable to metrics
• Customer service, hospitality, retail, insurance, or inside sales experience preferred
• Automotive experience not required

• $20–$24 per hour based on experience
• Monthly performance bonuses tied to shown appointments and quality
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Employee vehicle purchase and service discounts
• Paid training and ongoing coaching
• Consistent, structured schedule

Typical annual earnings range from $52,000 to $68,000
, with top performers earning more.

We take pride in professionalism, accountability, and customer care. We operate with structure, invest in training, and hold clear standards. If you want to be part of a dealership that does things the right way, you'll fit here.

Submit to and successfully complete MVR, background check, and pre-employment drug test.