Admissions Coordinator - Behavioral Health Sales

Location: Marlton, NJ — On-site
Salary: $55,000–$70,000 per year + Uncapped Performance-Based Commission
Schedule: Full-time

At Milestone Treatment Center
, an admissions call can be the beginning of someone changing their life.

We’re looking for a motivated, compassionate Admissions Coordinator who can connect with people, build trust quickly, and help individuals and families navigate one of the most important decisions they may ever make.

This is a consultative, performance-driven role for someone who enjoys talking with people, solving problems, overcoming obstacles, and turning conversations into action. You’ll work with prospective clients, families, healthcare professionals, and referral partners while guiding individuals from their first conversation through admission into treatment.

You’ll also have the opportunity to earn uncapped performance-based commission while doing work with a genuine purpose.

• Serve as a first point of contact for prospective clients, families, healthcare professionals, and referral partners

• Build trust with callers, understand their circumstances, and help them navigate available treatment options

• Conduct pre-assessments to gather information and determine appropriate next steps

• Verify insurance benefits and explain coverage and treatment options clearly

• Identify and address barriers to treatment, including finances, transportation, family concerns, employment, and fear or uncertainty about entering treatment

• Manage inbound inquiries from multiple lead sources and adapt your approach based on each individual’s needs and readiness for treatment

• Own your admissions pipeline from initial inquiry through admission, maintaining consistent and timely follow-up

• Use Salesforce or a comparable CRM to manage leads, opportunities, follow-ups, and activity

• Develop strong professional relationships with referral sources and community partners

• Collaborate with clinical, medical, and operational teams to coordinate a smooth admissions experience

• Participate in an after-hours rotation to ensure prospective clients can receive support when they need it

• Maintain accurate, timely documentation while protecting client confidentiality

• Work toward individual and team admissions goals, conversion metrics, and key performance indicators

We’re looking for someone who combines empathy with drive
. You should be comfortable having difficult conversations, following up consistently, working toward measurable goals, and asking for the commitment when treatment is the right next step.

Preferred qualifications include:

• 2+ years of experience in behavioral health admissions, healthcare sales, inside sales, or another high-volume consultative sales environment

• Experience managing a pipeline and consistently following up with prospective clients

• A track record of working toward conversion goals, KPIs, quotas, or other measurable performance targets

• Experience with Salesforce or another CRM platform

• Strong phone presence and excellent communication and relationship-building skills

• Ability to identify objections, solve problems, and move conversations forward

• Strong organization, follow-through, and attention to detail

• Ability to work independently while contributing to a collaborative team

• Behavioral health, mental health, or substance use treatment experience is highly preferred

Success in this role isn’t simply about taking calls. Our strongest Admissions Coordinators build relationships, follow through, and create a clear path from inquiry to treatment.

Performance is measured through lead-to-admission conversion, speed to lead, pipeline management, follow-up…