Airport Representative - Dalaman or Icmeler

As a valued member of our Jet2holidays Airport team, you’ll play a key role in supporting our customers on their transfers to/from their accommodation & create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• 31,750 Turkish Lira Net per calendar month
• 141.00 Turkish Lira Multinet per worked day
• Fixed Term contract via our Local Agent
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across  & Jet2holidays

As an Airport Representative
, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service
. You’ll be at the heart of creating memories for our customers.

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Represent Jet2holidays onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

Work closely with our transfers providers & support the operation outside in the coach park to ensure a VIP customer experience.

As we employ on local contracts via our local agent, you will already hold full right to work documents for Turkiye
.

You will already be living in Dalaman, Marmaris, Fethiye or Icmeler with your own accommodation.

Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short telephone interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.