Patient Service Representative Supervisor

Patient Service Representative Supervisor

The Patient Service Representative Supervisor supervises daily staff activities for an assigned area or function.

Your Experience Matters
At UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

How You'll Contribute
The Patient Service Representative Supervisor will determine, coordinate and supervise daily staffing assignments and levels, provide direction, orientation, training, coaching, and mentoring to staff, assess and ensure quality of services delivered and facilitate staff development programs.

Qualifications And Requirements

Education:

High school Diploma or GED required. Associates Degree preferred. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must have understanding and working knowledge of practice software's (Athena and Practice Partner) and billing process.

• 1 year healthcare experience required
• 6 months medical records experience preferred
• 3 years physician practice experience preferred
• Experience using Athena required.

Essential Functions

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.
• Identifies and implements systems to streamline and gain efficiencies.

EEOC Statement
UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.