Customer Service Representative - Part Time Patient Registration

Location:
LifePoint Marquette General Hospital

Shift: PRN- part time, work as needed. This position does not have a set schedule and shifts will be vary depending on coverage needs. Open availability is required for as needed shifts - must have day, evening, and overnight availability. Holiday and weekend availability is required. Shifts will range between 8-12 hours - must have availability to work up to 12 hour shifts.

Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. All shift requirements will need to be met in order to be considered.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about
helping people during critical moments
while building a career in
healthcare customer service
?

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a
Customer Service Representative -
Patient Registration
you willbe the
first point of contact for patients
, ensuring they receive
fast, compassionate, andaccurateaccess to care
.

This is more than registration —it’sa
frontline healthcare customer service role
where you directlyimpactpatient experience, hospital operations, and revenue cycle success.

• Provide
  exceptional customer service
  and assist patients and families with the check-in process working across
  multiple computer systems
  to register patients efficiently

• Answer phones and gather
  accurate
  patient information
  quickly
  in a
  fast-paced environment

• Support
  timely access to care
  by minimizing delays in registration and answer questions with confidence, clarity, and compassion

• Build trust
  with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse
  insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable

• Collaborate
  with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

• Exceptional
  customer service experience,communication and interpersonal skills

• Strong composure and professionalismina
  fast-paced environment

• Ability to
  multitask and prioritize quickly with
  high attention to detail

• Comfortable with shifting priorities based on patient needs

• Experience with patient access, medical registration, insurance verification, or front deskis a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

• Experience in
  healthcare administration & patient access

• Exposure to
  revenue cycle, insurance processes, and hospital operations

• Opportunity for growth within R1

• A team environment focused on
  innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

Make a Real Difference:
Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:
From…