Part Time Seasonal Lift Operations Lead

Description

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior.

After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Part Time

The lift operator lead assists the lift operations supervisor. They will provide for the safe uphill transportation of guests and co-workers by assisting with the supervising of the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snow sports, tickets & rental, ski patrol, human resources, marketing, and recreation.

• Manager On Duty (MOD): Serve as the designated closing Manager On Duty on an occasional basis, overseeing end-of-day operations, closing procedures, and overall mountain security.
• Operational Oversight: Supervise evening resort operations, ensuring all lift shutdown protocols, staff sign-outs, and facility security measures are strictly executed.
• Escalation & Incident Response: Act as the primary point of contact for guest issues, operational emergencies, and staff support during closing shifts.
• Holiday & Peak Availability: Must be available to work during assigned holiday periods (including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents' Day) as these are our busiest operational times.
• Standard
  
  Hours:
  
  Must be available to work within the department’s standard scheduled operational hours.
• Weekend Availability: Weekend shifts are required based on departmental needs.
• Flexibility: Willingness to accommodate schedule adjustments, including opening, closing, or peak-coverage and assist lift operations supervisor with the planning, supervision and coordination of daily lift operations by exercising supervisory leadership over lift operators.
• Monitor Lift Operators to ensure they are performing quality customer services and professional behavior.
• Monitor weather conditions and general surroundings by inspecting lift operations on a regular basis.
• Supervise and assist with daily openings and closings, preparation of ramps, and mazing.
• Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed.
• Work closely with the Lift Maintenance team to communicate, and upscale maintenance issues when they arise.
• Provide superior and interactive service to our guests.
• Meet service level objectives and department goals as set for by the General Manager.
• Guest Engagement:
  Warmly greet arriving guests and serve as a primary point of contact to ensure an exceptional resort experience.
• Operational Updates:
  Proactively communicate accurate, up-to-date information regarding resort operations, including facility openings, closures, delays, and special events.
• Support continuous improvement activities.
• Assist in the support of new and ongoing projects.
• Maintain familiarity with all policies, procedures, and rules regarding operation and riding ski lifts, continuously improving knowledge and expertise.
• Assist with On-hill management, evaluation, and training, of lift operations.
• Provide real-time guidance, immediate…