Medical Assistant - Oncology Clinic

Customer Service

Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.

Displays behaviors which focus on the customer by doing what is appropriate the first time.

Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures.

Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.

Your job is more than a job

Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors and fellow employees to ensure a professional and courteous environment.

Displays behaviors which focus on the customer by doing what is appropriate the first time.

Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures.

Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.

Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput.

Actively promotes and supports LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to CHNOLA’s policies and procedures, as well as the Code of Conduct and all laws and regulations.

Perform your duties in an ethical manner. Ability to work on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Able to apply job knowledge to improve work processes.

Prepares patient for office visit by collecting vital signs, pain rating, allergies, and reason for visit, prior to being seen by physician. Assess each patient for Abuse, Fall Risk, Functional Assessment, Advance…