Sales Associate

Company Overview

At Tire City we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

Excellent Training and Development

Competitive Compensation

Friendly Work Environment

Top Tier Benefits

Job Summary

The Sales Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.

Fast-paced, high volume retail environment with growth and career opportunities.

Responsibilities

Promptly meets and greets customers

Answers phone and schedules appointments with customers

Determines the nature of customer problems;
May make road test or visually inspect the vehicle

Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold

Explains warranties, options, pricing, etc. to the customer

Obtains customer approval for service before delivering order to service personnel

Reviews completed repairs or services performed with customers and collects payment

Desired Qualifications

High School graduate or comparable vocational training

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire, lubrication and maintenance issues

Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance

Retail customer service and customer relations experience

Preferred Experience

3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment

Tire Manufacturer Sales Skills certification a plus

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.