Relationship Banker

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance, a 401(k), continuing education opportunities, and an employee assistance program. Old National also offers Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Relationship Banker – US-MN-Marshall (Regular Full‑Time, On Site)

The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions.

Responsibilities include:

retaining and deepening existing client relationships through cross‑selling and establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, resolving client servicing issues, and processing transactions. The role is also community‑focused, participating in outreach efforts and serving with community organizations.

The salary range for this position is $17.00/hr – $27.50/hr actual offers may vary based on responsibilities, skills, education, and location.

• Consult with clients over the lifecycle of the relationship to uncover needs and advise on product alternatives.
• Cross‑sell products and services and refer to business partners.
• Maintain contact with client base through periodic proactive touch points (on‑boarding, service follow‑up).

• Market a full range of consumer and small business banking services through proactive techniques such as lobby engagement, outbound calls, marketing campaigns, or in‑house events.
• Maintain comprehensive knowledge of all products and apply that knowledge to fulfill client needs.
• Proactively seek coaching, share knowledge, and enhance team performance.

• Resolve moderate to complex customer maintenance and client service problems using available resources and internal collaboration.
• Educate clients on emerging technology and digital solutions, including mobile, online, and ATM offerings.
• Execute all sales, service, and banking transactions accurately and in compliance with policies and regulations.
• Follow fraud prevention procedures and stay up‑to‑date on evolving fraud tactics.

• Communication – actively listen and adapt communication style to client needs.
• Collaboration – build trusted relationships with others to achieve business objectives.

• Drive and Execution – committed to goals, overcoming obstacles, and learning.
• Problem Resolution/Decision‑Making – identify causes, incorporate input, and make sound decisions.

• Client Leadership – put the client at the forefront, using first‑hand information to shape actions.

• Improve client retention through cross‑selling, personalized outreach, and issue resolution.
• Contribute to financial success by meeting targets for loan production, new account production, referrals, and digital enrollment.
• Acquire new community bank relationships through referral network and outreach.

• High School diploma or GED.
• Minimum one year of relationship‑based client consultation or consultative sales experience (banking industry a plus).
• Eligibility to register with the National Mortgage Licensing System and Registry (NMLS) or current registration.
• For Relationship Banker II: experience completing the requirements of a Relationship Banker and NMLS registration; demonstrated consultative sales skills; meeting or exceeding account opening,…