Team Leader, Management

Overview

Join HR Block as a Team Leader. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single HR Block tax office. You’ll lead the front-line team to deliver an outstanding client experience and achieve office growth objectives, while developing knowledge on tax topics and products for associates.

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure all tax office associates complete work on time with quality standards, priorities, and goals
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with Associate Relations Center to resolve issues and address performance concerns

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with resilience and determination
• Flexible work schedule and adaptability to business needs
• High school diploma or equivalent or higher

We believe in investing in our people and supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs, including the Employee Assistance Program with Health Advocate, wellbeing programs, neurodiversity and caregiver support, and discounts on everyday items. Benefits vary by eligibility and include medical coverage, 401(k), and Employee Stock Purchase Plan. Check  for details.

We are committed to a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belong as part of a larger team. You’ll work in an exceptional environment recognized on Best Companies lists, with colleagues who support each other’s growth.

HR Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.