Network Field Technician

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Reporting to IT support or network operations leadership, the Network Field Technician is responsible for delivering on‑site technical support, network troubleshooting, and enterprise application administration across multiple campus locations. The role supports connectivity, hardware/software installation and diagnostics, and end‑user assistance for desktop, network, and audiovisual systems. This position requires strong troubleshooting capabilities, documentation practices, and collaboration across OIT functions to ensure responsive and secure IT service.

Essential

Functions

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Network Support and Troubleshooting

Support connectivity and performance across TSTC's campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure.

Configure IPs, NAT rules, DHCP, and DNS. Assist with Wi‑Fi segmentation and VPN support.

Use diagnostic tools to identify and resolve user and equipment connectivity issues.

Field Support Services

Provide desktop and device support across platforms (Windows, macOS, mobile).

Perform installation, configuration, and break/fix repair for faculty and staff.

Address role‑based access needs and permissions in alignment with policy.

Event and A/V Technology Support

Set up and operate audiovisual systems (e.g., projectors, microphones, video displays) for meetings and events.

Address AV hardware issues and ensure technical readiness.

Enterprise Application and User Support

Support select enterprise applications and backup procedures.

Ensure compliance with licensing, security, and change management policies.

Document support actions and contribute to knowledge base development.

Collaboration and Documentation

Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues.

Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates.

Follow standard procedures for service delivery.

Physical and Security Requirements

Perform tasks requiring lifting up to 50 lbs, use of ladders, and physical maneuvering in tight spaces.

Maintain CJIS compliance and support secure access practices.

Education, Experience, & Skills

Required Qualifications

• Minimum of 2 years' experience in IT support, network administration, or application troubleshooting.
• Proficiency in diagnostic tools and remote support platforms.
• Strong organizational and time management skills.

Preferred Qualifications

• CompTIA Network+ or other technical certification.
• Understanding of the OSI model and familiarity with WAN and VLAN environments.
• Experience with enterprise network tools and protocols (e.g., DHCP, DNS, TCP/IP).

Core Competencies

• Applies hands‑on troubleshooting to solve diverse IT issues in hardware, networking, and software.
• Delivers timely support and communicates updates clearly and professionally.
• Maintains accurate logs and contributes to shared support documentation.
• Follows institutional protocols to protect systems and sensitive information.
• Explains technical solutions using language appropriate to the audience.
• Responds to changing demands across multiple campus environments and technology platforms.

Security and Integrity Requirement

As a condition of employment and continued service in this position, which involves access to or work on critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the employee must demonstrate the ability to maintain the security and integrity of that infrastructure. This includes undergoing routine reviews to assess eligibility based on factors such as criminal history…