Network Field Technician

Network Field Technician

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Reporting to IT support or network operations leadership, the Network Field Technician is responsible for delivering on‑site technical support, network troubleshooting, and enterprise application administration across multiple campus locations. The role supports connectivity, hardware/software installation and diagnostics, and end‑user assistance for desktop, network, and audiovisual systems.

• Support connectivity and performance across the campus network, including installation and maintenance of Ethernet cables, switches, access points, and related infrastructure.
• Configure IPs, NAT rules, DHCP, and DNS. Assist with Wi‑Fi segmentation and VPN support.
• Use diagnostic tools to identify and resolve user and equipment connectivity issues.
• Provide desktop and device support across platforms (Windows, macOS, mobile). Perform installation, configuration, and break/fix repair for faculty and staff.
• Set up and operate audiovisual systems for meetings and events. Address AV hardware issues and ensure technical readiness.
• Support select enterprise applications and backup procedures. Ensure compliance with licensing, security, and change management policies.
• Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues. Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates.
• Perform tasks requiring lifting up to 50 lbs., use of ladders, and physical maneuvering in tight spaces. Maintain CJIS compliance and support secure access practices.

• Minimum of 2 years’ experience in IT support, network administration, or application troubleshooting.
• Proficiency in diagnostic tools and remote support platforms.
• Strong organizational and time management skills.

• CompTIA Network+ or other technical certification.
• Understanding of the OSI model and familiarity with WAN and VLAN environments.
• Experience with enterprise network tools and protocols (e.g., DHCP, DNS, TCP/IP).

• Technical Proficiency:
  Applies hands‑on troubleshooting to solve diverse IT issues in hardware, networking, and software.
• Responsiveness:
  Delivers timely support and communicates updates clearly and professionally.
• Documentation:
  Maintains accurate logs and contributes to shared support documentation.
• Security Awareness:
  Follows institutional protocols to protect systems and sensitive information.
• Communication:
  Explains technical solutions using language appropriate to the audience.
• Adaptability:
  Responds to changing demands across multiple campus environments and technology platforms.

As a condition of employment and continued service in this position, the employee must demonstrate the ability to maintain the security and integrity of critical infrastructure. This includes undergoing routine reviews to assess eligibility based on factors such as criminal history or any ongoing connections to the government or political apparatus of a foreign adversary, as designated under 15 C.F.R.

• Employment in this role is contingent upon meeting these security‑related qualifications and remaining in compliance with them throughout the duration of employment.

Foreign adversary list as of July 24, 2025 includes (1) The People's Republic of China, (2) Republic of Cuba, (3) Islamic Republic of Iran, (4) Democratic People's Republic of Korea, (5) Russian Federation, and (6) Venezuelan politician Nicolás Maduro (Maduro Regime).

The salary range for this position is $49,084.31 – $53,992.74. The final salary offer will be determined based on the candidate's qualifications and experience.

Texas State Technical College (TSTC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents must be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

A criminal history background check will be required for the finalist(s) under consideration for this position.

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Marshall, TX.