Club Manager

Club Manager at Baseline Fitness — oversee gym operations to ensure a positive member experience and a financially successful club. Reports to District Manager. Status:
Full Time / Supervisor / Exempt / Non-Exempt.

• Recruit, hire, train, schedule and supervise team members.
• Provide member service oversight to ensure every team member delivers a great customer service experience at all times.
• Be highly involved in front desk tasks: greeting members, giving gym tours, handling member service issues and questions.
• Provide support for both team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve problems.
• Problem Solving: recognizes and defines problems, analyzes information, encourages alternative solutions, plans to resolve situations, and seeks additional assistance when needed.
• Diplomacy: demonstrates tact and appropriate behavior and language in all interactions.
• Communication: maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and a good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking for at least 75% of the shift.
• Speaking with customers in person or on the phone for at least 75% of the shift.
• Must be able to lift up to 50 lbs on occasion.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

EEO notice:
Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.