Patient Service Specialist

Job Overview

Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills who excels in time management, multi‑tasking, and a fast‑paced environment. This employee will manage all front desk operations, including phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate.

Location:

3770 8th St SW Suites G & I, Altoona, IA 50009

Position Type:
Full Time

Schedule:

6:45 am – 5:00 pm

Compensation:
Hourly Rate $18.00 – $20.00/hour based on experience

• Generous PTO to maintain a healthy work‑life balance
• Comprehensive medical/Rx, vision and dental plan
• Company‑matching 401(k) retirement plans, Life and Disability protection

• Greet and register patients and provide information about what to expect during their visit and next appointment as they check out
• Schedule patient appointments in person and via phone
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Maintain regular communication with parties such as therapists, insurance companies, attorney offices, translation agencies, market operational leaders and the business development team

• High School Diploma or GED required

• Insurance Verification Experience
• Health Care Experience

• Ability to communicate clearly and professionally with co‑workers and patients
• Ability to multi‑task phone, computer, and in‑person interactions
• Ability to use computer scheduling software (with appropriate training)
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
• Appropriate manual dexterity to enable typing (including 10‑key) and mouse use throughout a work day/shift
• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs

Entry level

Full-time

Health Care Provider

Hospitals and Health Care