Information Technology Support Technician

Key Responsibilities

• Scope of Work / Activities to be Covered
• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

• Operational Continuity Maintenance:
  Ensure that business processes and local operations remain unaffected during the support period.
• Quality of Service:
  Deliver efficient, timely, and professional IT support with effective problem-solving skills.
• Reliable Technical Support:
  Minimize downtime and interruptions across IT systems and infrastructure.
• Documentation and Reporting:
  Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end-users at all levels.
• Detail-oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

• Entry level

• Contract

• Information Technology

• Computer and Network Security

Location:

Marshalltown, IA