Technical Lead-Valve Monitoring Service

Technical Lead-Valve Condition Monitoring Service

Marshalltown, IA, United States and 1 more (Hybrid)

We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands‑on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long‑term reliability of VCM services across diverse industrial environments.

Key Responsibilities:

1. Technical Support for Global Opportunities

• Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities.
• Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs.
• Act as a technical liaison between regional teams and central engineering, software development, and support resources.
• Ensure compliance with industry standards and internal quality protocols during service implementation.

2. Service Sustainment & Troubleshooting

• Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM‑related issues.
• Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance.
• Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues.
• Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction.
• Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices.
• Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence.
• Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs.
• Identify recurring issues and lead root cause analysis efforts to implement long‑term solutions.

3. Development & Deployment of Online Data Collection Solutions

• Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems.
• Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity.
• Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness.

4. Ownership of VCM Implementation Process

• Define, document, and continuously improve the end‑to‑end VCM implementation process.
• Ensure consistent execution across projects, including planning, installation, commissioning, and validation.
• Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams.

Qualifications, Experience &

Skills:

Required Qualifications

• Education: Bachelor’s degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience.
• 5 Yr experience in IT/OT systems
  for industrial and enterprise environments, including networking, credential management, domain services, and application integration.

OT Networking & IC Security: Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments.

• Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies.

Troubleshooting & Sustainment: Proven experience in customer‑facing technical role, root cause analysis (RCA) process, diagnosing anomalies
, connectivity issues
, and system failures across field devices and control network.

• Cross‑functional leadership: Experience acting as a technical…