Desktop Support Analyst

Only local candidates as F2F interview is required.

Question: The Contractor must have a current valid driver's license during the employment period. Failure to have a valid driver’s license could be cause for dismissal. Do you accept this requirement?

Complete

Description:

Will perform all roles of a Desktop Support staff member. Will be the first contact for support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment.

This role is focused on desktop support, not help desk phone support. The ideal candidate must have hands-on troubleshooting experience to handle desktop-related issues.

The candidate must be able to:

• Handle difficult situations with clients and turn them into positive outcomes for the desktop support team.
• Work on trouble tickets from the system.
• Mentor less experienced Desktop Staff and work on tickets they pass on.
• Resolve issues desk-side and via remote desktop.
• Answer questions and resolve issues related to applications, printers, and connectivity.
• Set up and install new PCs.
• Maintain a positive outlook, be professional, and provide excellent customer service.

This position will primarily be based at the Iowa Veterans Home in Marshalltown.

More detailed information is outlined in the skills matrix.

Some work outside of M-F (7 am to 5 pm) may be required, not exceeding 40 hours per week.

Requires more than 4 years of relevant experience and a preferred education of a 2-year degree or equivalent technical study.

All your information will be kept confidential according to EEO guidelines.