Child & Family Services Case Manager

Child & Family Services Case Manager – Marshalltown, IA

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, is seeking a Child & Family Services Case Manager to join our team. This position is located in Marshalltown.

As a case manager you will walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. Your responsibilities include:

• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in‑home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

• Full‑time, Monday‑Friday, 8:00 AM‑4:30 PM
• Telework may be an option upon successful completion of the six‑month probationary period
• Mileage is paid at $0.50 per mile travelled according to Iowa State Accounting Procedures
• Valid driver’s license is required

Applicants will be required to complete a background check to be considered for this position.

In addition to a competitive salary, you will enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage
• Paid time off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year)
• Retirement plans: IPERS (employee contribution 6.29% and state contribution 9.44%) and RIC
• Employer‑sponsored retirement matching up to $75/month
• Flexible spending accounts for medical and dependent care expenses
• Life insurance and free long‑term disability insurance
• Employee assistance program
• Employee discount programs

The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply.

• Graduation from an accredited four‑year college or university
• OR the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems
• OR an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years

Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.