Radio Sales Associate

The Radio Sales Associate keeps the Radio Sales team organized, informed, and responsive so our Sales Reps can spend more time selling. You will build lead lists and support campaigns with Marketing, prepare materials for rep pitches, keep customer contact records current, and track customer issues through resolution with our Service team.

This is an entry-level role and a natural first step toward a Sales Rep or Marketing position for someone who wants to learn two-way radio and communications sales from the ground up.

• Research and build targeted lead lists (public safety agencies, municipalities, schools, utilities, healthcare, and commercial accounts) in partnership with Marketing.
• Assist with marketing campaigns, including email outreach, trade show and event logistics, and follow-up on campaign responses.
• Track campaign results and lead status in the CRM and report outcomes to Marketing and Sales.
• Receive and route inbound and campaign-generated leads to the appropriate Sales Rep.
• Prepare pitch materials, product sheets, proposals, and prepare account background ahead of sale rep customer meetings.

• Maintain accurate, current customer contact lists and account information in the CRM.
• Audit records regularly for outdated contacts, duplicates, and missing information.

• Build and maintain a customer task and issue log covering open requests, service issues, and follow-ups.
• Coordinate communications between customers, Sales Reps, and the Service team so issues are assigned, tracked, and closed.
• Keep customers and reps informed of status and elevate overdue or high-priority items.
• Entering new customers and accounts into billing and customer systems.
• Processing radio and subscriber activations, deactivations, and account changes.
• Keeping customer and subscriber lists accurate for billing.
• Gathering order details, answering basic billing questions, and helping resolve discrepancies with the Radio Billing Administrator.

• Perform other administrative and sales support duties as assigned.

• Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• 1–2 years of experience in sales support, customer service, marketing, or a related role.
• Strong organizational skills and attention to detail; able to manage many open items at once.
• Clear, professional written and phone communication.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

• Experience with a CRM (e.g., Salesforce, Hub Spot) or ticketing system.
• Exposure to two-way radio, telecommunications, public safety, or technical B2B sales.

• Positive, resilient attitude.
• Coachable, with a drive for personal growth.
• Customer-first service orientation.
• Strong follow-through and ownership.
• Curious about technology.

• Sales Reps receive qualified leads and pitch materials on time, without chasing.
• Customer contact data is accurate and current.
• Every open customer issue has an owner, a status, and a next step in the log.
• Customers hear back promptly, and nothing falls between Sales and Service.

This is a full-time office-based position, based in our Marshfield, MA office, with occasional travel to customer sites, trade shows, and events.

Regular business hours, with occasional extended hours around events or campaign deadlines.

Core office hours are Monday – Friday, 8 am – 4:30 pm, with a 30-minute unpaid lunch.

$28.00 -$30.00 per hour. The offer will be based on the job-related knowledge and experience of the candidate.

• Comprehensive healthcare plans including medical, dental…