Multi-Function Support Specialist

Looking to start a new career with growth opportunity? We are seeking a motivated individual to fill a position in which you could learn multiple support areas, such as Administrative Support, Client Services, Finance, and/or Cash Application, of our business positioning you well for growth and career development!

Full-time (40 hrs./wk.) Hourly:
Monday-Friday 8-5pm (CST)

On Site 5 days a week Marshfield, WI

The Multi-Function Support Specialist will work on-site from our Marshfield, WI office and perform a variety of support services duties. The Multi-Function Support Specialist position exists in the organization to facilitate smooth operations and enhance productivity. They play a crucial role in supporting the workflow of internal departments, enhancing client relationships and fostering effective communication within the organization. By handling various support department tasks, they enable executives, managers, and clients.

The Multi-Function Support Specialist performs a wide range of office support, plays a crucial role in nurturing and strengthening relationships with clients. Ensures the clients receive excellent customer service (communicating with clients by phone and email daily). This individual will learn through on-the-job training, experience, and management guidance.

• Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
• Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
• 401K
• Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.

• Assists and accepts payments from walk-in consumers and applies to account
• Performs duties within the mail room such as opening and routing of inbound mail
• Completes inventory of office supplies
• Daily phone and email communication with clients to discuss inventory, account flow and business procedures
• Work with clients and internal department to correct process errors and inefficiencies
• Utilize tools such as internal and external client systems to complete work - obtain charges, dates of service, responsible party information; make updates to internal accounts
• Maintains personal vehicle to use for driving to local post office, bank (makes deposits) and client locations (compensated according to company policy)
• Actively builds and maintains relationships with internal and external clients
• Cross train on all duties within client services, administrative support, and finance to provide back up as needed
• Perform assigned duties to standard of key performance indicators
• Ensures legal and other compliance requirements are followed and does not have Protected Health Information (PHI) breaches
• Adheres to company Core Values and Strategic Anchors

• Accuracy of Transactions including correct recording of payments, issuing accurate receipts, and updating debtor accounts without errors
• Physical Cash Handling Accuracy including proper counting, recording, and secure storage which needs to be completed daily
• Documentation Accuracy – Assess the accuracy and completeness of documentation related to financial transactions, ensuring that records are maintained correctly for auditing purposes. This step is completed with every deposit made by the end of day.
• Internal Interaction Quality – professionalism, communication, and the…