Guest Services Assistant Department Manager PM

Location :
Name

Marshfield

Full-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Assistant Manager – PM!

Job Title: Guest Services Assistant Department Manager-PM

Reports to: Guest Services Manager

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

What You’ll Do:

As a Guest Services Assistant Department Manager-PM at Festival Foods, your responsibilities will include:

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Uphold Company Culture: Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
• Drive Guest Service Excellence: Set clear performance expectations, guiding associates to deliver outstanding customer service daily.
• Support Team Growth: Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Optimize Operations: Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure Safety & Compliance: Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Assistant Department Manager-PM you should have:

• Relevant
  
  Experience:
  
  High school education or equivalent experience, with at least 1 year in grocery and 6 months in ag leadership role like Customer Service Representative.
• Strong Decision-Making
  
  Skills:
  
  A solid understanding of customer service operations, with the ability to make timely and effective decisions.
• Excellent Interpersonal
  
  Skills:
  
  Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Organizational
  
  Skills:
  
  Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others.
• Safety Awareness: A thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards.

Physical Demands and Work Environment:

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.

• This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform…