Universal Banker

Universal Banker - Full Time (40 Hrs/Wk)

Location: 8590 Hwy 51 North, Minocqua, WI, 54548, United States

Employee Type: FT Regular Non-Exempt

Through expert service, strategic engagement, and personalized financial guidance, the Universal Banker supports both consumer and business clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long-term relationships and branch growth.

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges.
• Open, close, and maintain consumer and business accounts, ensuring accuracy and compliance.
• Engage in meaningful financial conversations to uncover client goals and recommend products and services that align with their needs.
• Guide customers through the mobile and digital banking experience, ensuring they feel confident using technology.
• Educate customers on digital tools such as mobile deposits, account alerts, and e‑statements.
• Issue debit cards and assist with mobile wallet setup, travel notices, and ATM locator tools.
• Navigate business customers through digital banking solutions like positive pay, ACH, mobile deposit, remote deposit capture, and business credit cards.
• Lead moderately complex banking interactions such as credit card support, IRA servicing, and business account setup.
• Proactively onboard and follow up with clients to ensure satisfaction and uncover opportunities.
• Monitor suspicious activity and apply fraud detection procedures.
• Collaborate with the branch team to uphold audit and operational standards.
• Drive growth through consultative engagement, cross‑selling, and qualified referrals.
• Maintain accurate CRM records and support branch initiatives.
• Represent Incredible Bank at community events and participate in strategic projects.

This is a regular full‑time, hourly non‑exempt position averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays.

This position will work on‑site at our Incredible Bank branch location in Minocqua, WI. Intermittent travel may be required to support other bank locations.

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

• Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred.
• 24 years of experience in a client‑centric banking role, encompassing both transactional and consultative responsibilities.
• Completion of specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• Demonstrated proficiency in analysis, mathematics, and clear communication skills.
• Proven ability to build trust and deliver tailored, high‑quality service.
• Strong awareness of risk and compliance, supported by hands‑on experience in fraud prevention.
• Technologically adept and adaptable in dynamic, fast‑paced environments.
• A collaborative mindset with demonstrated leadership potential and a commitment to team success.
• Proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Eligible employees receive over 30 days off per calendar year, including 18 days of PTO to begin, an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Our total rewards package can be reviewed at https://inc

Incredible Bank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. Today, Incredible Bank is a $2.0 billion‑asset institution that has grown to 17 brick‑and‑mortar locations with customers in all 50 states. We are certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results at