Field Service Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Due to in‑field support and on‑call requirements, the selected individual must reside within a 60‑minute driving distance from the Neillsville, WI warehouse at 420 Hewett St, Neillsville, WI 54456.

This position is eligible for a $2,500 sign‑on bonus (payout terms apply). Pay range: $22.62–$33.94 per hour.

• Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers.
• Identify the location of defective cable using test equipment, repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs.
• Climb poles and operate construction equipment. Locate, identify, and mark company underground and buried facilities to prevent damage. Maintain organized logs of all locate requests.
• Perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support techniques and corrections; respond to “trouble” dispatches.
• Support record systems (cross connects, line groups, network elements).
• Deliver excellent customer service; proactively educate and sell TDS products and services.
• Gain working knowledge of RUS standards and grounding practices for splicing and maintenance of outside plant facilities.

• Valid driver's license.
• Adherence to TDS attendance guidelines.

• Successful completion of customer‑specific background checks upon hire.
• Availability for on‑call/standby responsibilities, occasional travel, and overtime.
• Completion of all safety course curriculum components.
• Maintain DOT requirements for vehicles with GVRW >10,000 lbs.
• A+ certification and computer networking experience.
• Understanding of telecommunication products and services (e.g., inside wiring, internet, bonding, grounding, fiber optic, data transmission, etc.).
• Experience with computer applications: databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, Word, and Excel.
• Independent decision-making with minimal supervision.
• Strong customer service, sales, and communication skills.
• Organizational skills and ability to multitask.
• Ability to operate vehicles with manual transmissions.

Regular duties include sitting, standing, writing, operating a computer and telephone. Frequent communication with customers, moving, reaching, stooping, kneeling, crouching, crawling, balancing or climbing. May lift up to 50 pounds regularly and up to 100 pounds occasionally. Specific vision abilities required: close, distance, color, peripheral, depth perception, focus. Work may be outdoors, in mechanical/equipment rooms, and under extreme weather. Exposure to moving mechanical parts and heavy equipment.

We believe in taking care of our team and offer comprehensive benefits to support your health, financial well‑being, and overall happiness.

• Medical, Dental, Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week also receive:

• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, we commit to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide, serving over 1 million connections. Visit  to learn more.