Field Service Technician - Network

Field Service Technician-Network

Job Location s: US-WI-Neillsville | US-WI-Marshfield

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• Company: TDS Telecom
• Pay Range: $25.13 - $37.69 hourly
• Sign-On Bonus: $2,500 (payout terms apply)

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network
, you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). In this position you will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable. As an FST‑Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.

As the FST‑Network you will have direct, face‑to‑face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.

In this position you will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non‑regulated CPE. As a FST‑Network you may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Neillsville, WI warehouse located at: 420 Hewett St, Neillsville, WI 54456.

THIS POSITION IS ELIGIBLE FOR A $2,500 SIGN‑ON BONUS! (PAYOUT TERMS APPLY)

This position can be hired at either a Field Service Technician (requisition ‑28289), Field Service Technician‑Network (requisition ‑28117), or Field Service Technician‑Network Specialist (requisition ‑28299) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

• Assist with and perform on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify location of defective cable using various test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs.
  
  Pole climbing and operating construction equipment is required. Locate, identify and mark company underground and buried facilities to prevent facilities from being damaged. Keep orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to "trouble" dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and…