Veteran Services Coordinator

Job Description

The Veteran Services Coordinator supports current and prospective military-affiliated students in accessing VA educational benefits and university services. This position travels regularly across West Tennessee (Decatur, Fayette, Lauderdale, McNairy, Madison, Robertson, and surrounding counties) to build partnerships with veteran-serving organizations and provide on-site support to student veterans. The coordinator works closely with Enrollment Communications & Operations, Admissions, and the Veteran Services Office to coordinate outreach, recruitment, admissions, and a seamless transition to the university’s School Certifying Official (SCO) for VA education benefits.

• Develop and implement outreach and recruitment plans for veteran and military-affiliated students.
• Engage with veteran organizations, military installations, National Guard/Reserve units, workforce agencies, and community colleges.
• Represent the university at veteran-focused events, career fairs, transfer fairs, and community gatherings.
• Conduct presentations, workshops, and information sessions for veterans, families, and community partners.
• Assist prospective and admitted students with applications, documentation, admission requirements, and residency questions.
• Guide financial aid, VA education benefits, scholarships, and institutional grants; refer to Financial Aid as appropriate.
• Coordinate transfer credit evaluations, including military training and prior learning assessments.
• Monitor academic progress and refer students to advising, tutoring, counseling, or other resources.
• Provide ongoing case-management-style support from inquiry through enrollment and degree completion.
• Facilitate the handoff of students to the SCO for VA benefits certification.
• Collect, verify, and route documentation to ensure accurate benefits processing.
• Collaborate with the SCO and Veteran Services team to address questions on eligibility, enrollment changes, and benefits impact.
• Maintain knowledge of institutional processes, Banner, VA systems, and related platforms.
• Assist students whose enrollment or academic changes may affect VA benefits.
• Track and analyze inquiry, application, admission, and enrollment trends for veteran students.
• Prepare regular reports on recruitment, yield, retention, and outreach outcomes.
• Maintain accurate records, activity logs, and documentation in accordance with university policies.
• Utilize CRM, student information systems, and VA-related platforms to support data-driven decision-making.
• Stay current on federal/state regulations, institutional policies, and best practices related to VA education benefits and veteran student support.
• Participate in required and optional training, workshops, and professional development opportunities.
• Ensure adherence to university policies on admissions, recruitment, data privacy, and benefits processing.
• Represent the university at state and regional veteran education meetings and professional networks.

• Bachelor’s degree in a related field and four years of relevant experience, or an equivalent combination of education, training, and experience.
• Strong professional experience in relevant roles.
• Exceptional customer service skills with a focus on responsiveness and relationship-building.
• Excellent organizational and record-keeping abilities, with attention to detail.
• Superior oral and written communication skills, able to convey information clearly and effectively.

• Advanced degree preferred.
• Serving as a VA Certification Official at a college or university.
• Working in a post-secondary enrollment services office, ideally handling veterans’ benefits in a higher education setting.
• Thriving in a high-volume, multifaceted work environment.
• Utilizing Banner, Degree Works, VA Once, or similar software systems.
• Administering and advising on veterans’ educational benefits.

Applicants must apply online and attach a cover letter and resume.

Applicant review will begin immediately and continue until a candidate has been identified.

Minimum hiring rate $45,623.07 annually (Market Range MR09). Salary commensurate with education and experience.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Higher Education