Home Health Clerk

Job Summary

Under general supervision, the Home Health/Hospice Clerk provides comprehensive administrative, secretarial, and clerical support to department management and staff. This role ensures efficient office operations, maintains confidentiality, and supports patient care and departmental goals through effective communication, scheduling, and data management.

• Maintain and organize confidential records and department schedules.
• Coordinate and schedule patient visits and department meetings.
• Prepare and process payroll, invoices, mileage reports, purchase requisitions, and system access requests.
• Compose and format correspondence, reports, and presentations using Microsoft Office.
• Act as a receptionist: greet visitors, answer and route calls, and provide general information.
• Enter and manage data in department‑specific systems and databases.
• Analyze data for accuracy and completeness; identify and correct errors following Home Health and Hospice policies and regulatory requirements.
• Participate in process improvement initiatives.
• Order, monitor and maintain office equipment, medical supplies, and device inventories.
• Validate insurance information (using systems such as Waystar, MyAbility, DDE and CWF), review eligibility and ensure correct coverage is attached to the claim.
• Maintain and order office supplies, manage mail, and perform general clerical duties such as copying, scanning, faxing, collating, and filing.
• Communicate effectively with internal teams, patients, families, and external agencies.
• Assist with event planning and provide support for department projects as needed.

Grade: 4

• High School Diploma or GED required.
• Business school or college‑level training preferred.

• Minimum 1–2 years of clerical, secretarial, or medical office experience.
• Experience in healthcare or home health settings preferred.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize tasks, work independently, and handle a high volume of work accurately.
• Knowledge of medical terminology and healthcare systems (e.g., Health Connect, Care Port) preferred.
• Ability to maintain confidentiality and demonstrate professional conduct.

• Minimum 60 WPM depending on department requirements.

• Must be willing to work in a Labor/Management Partnership environment.
• Must pass required skills assessments (e.g., typing, PC skills, medical terminology).
• Ability to tolerate moderate carrying, pulling, pushing, and bending. Lift and transport packages of up to 50 lbs.