IT User Support Specialist

We are an electrical construction firm offering total electrical construction, engineering, facilities maintenance, utility, sound and communications, and renewable energy services. We combine broad electrical and energy systems expertise with a strong commitment to quality service and total customer satisfaction.

Contra Costa Electric is hiring for an IT User Support Specialist I. The IT User Support Specialist I provides first‑line technical assistance to end‑users both on‑site and remotely. This role ensures smooth operation of hardware, software, network systems, and company mobile devices by diagnosing and resolving basic IT issues, delivering exceptional customer service, and supporting a flexible work environment. In urgent or emergency situations, overtime may be required.

• Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system.
• Troubleshoot and resolve common hardware, software, and connectivity issues for on‑site and remote users.
• Assist with password resets, account creation, and access permissions using both in‑person and remote tools.
• Guide users through step‑by‑step solutions via screen‑sharing, clear written instructions, or in‑person support.
• Document all support interactions and resolutions.
• Escalate complex or unresolved issues to Level 2 support or specialized teams.
• Perform routine maintenance tasks such as software updates, system checks, and peripheral setup.
• Support video‑conferencing and collaboration tools for hybrid meetings (e.g., Microsoft Teams).
• Maintain knowledge of standard IT tools, remote support platforms, and security best practices.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• CompTIA A+ or equivalent certification.
• Experience with IT ticketing systems such as Service Now.
• Understanding of basic networking concepts (IP, DNS, VPN, Wi‑Fi troubleshooting).

• Basic knowledge of operating systems (Windows, macOS) and common office applications.
• Proficiency in Microsoft Office 365 Enterprise, including Outlook, the Office suite, and Teams.
• Familiarity with remote troubleshooting tools (e.g., GoTo Resolve).

• Ability to follow established troubleshooting procedures and prioritize tasks effectively.
• High attention to detail and documentation accuracy.
• Strong communication and customer‑service skills in both in‑person and virtual environments.

The physical demands described are those associated with working in a typical office environment. The employee is required to sit, see, talk, hear, and occasionally move up to twenty‑five (25) pounds. Specific vision abilities include close, distance, peripheral, depth perception, and ability to adjust focus.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions on this site. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process, it is probably fraudulent.

• Medical, dental, vision, and prescription coverage.
• 401(k) with company match.
• Paid vacation, holiday, and sick time.
• Educational assistance.
• Salary based on experience and qualifications.
• Hourly range from $25.00 to $37.00.

NOTE:

This job description is not intended to be all‑inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.