Desktop Support Engineer

Overview We are looking for an experienced Desktop Support / Help Desk Technician to join a fast-paced IT team. This role will support a growing end-user environment by resolving technical issues, managing device deployments, and assisting with Windows upgrades and day-to-day support requests. The ideal candidate is customer-focused, highly responsive, and comfortable working across desktop, help desk, and basic network troubleshooting responsibilities.

Responsibilities Provide Tier 1/Tier 2 desktop and help desk support for end users.

Troubleshoot hardware, software, operating system, and peripheral issues.

Support Windows 10 and Windows 11 environments, including upgrades and migrations.

Assist with laptop deployments, imaging, configuration, and user onboarding.

Handle password resets, MFA-related issues, account support, and access requests.

Support mobile device deployments, upgrades, and troubleshooting.

Manage and resolve tickets while maintaining excellent customer service standards.

Diagnose and troubleshoot network connectivity issues, including wired, wireless, and VPN-related problems.

Assist with IT projects, technology refreshes, and device rollout initiatives.

Document issues, resolutions, and procedures within the ticketing system.

Required Qualifications 3+ years of desktop support and/or help desk experience.

Strong experience supporting Windows 10 and Windows 11 environments.

Hands-on experience troubleshooting hardware, software, and peripheral devices.

Experience managing tickets in a high-volume support environment.

Knowledge of laptop imaging, deployment, and migration processes.

Experience supporting MFA, user account administration, and common authentication issues.

Strong troubleshooting, communication, and customer service skills.

Ability to provide a high-touch, white-glove support experience.

Preferred Qualifications Experience troubleshooting network connectivity and infrastructure-related issues.

Exposure to switches, wireless networks, VPNs, and basic networking concepts.

Previous experience as a high level Desktop Support Technician or Junior-to-Mid Level Network Engineer.

Experience supporting large-scale hardware refreshes, operating system upgrades, and enterprise IT projects.

Top Skills Desktop Support Help Desk Support Windows 10 / Windows 11

Hardware & Software Troubleshooting Imaging & DeploymentMFA Support Network Connectivity Troubleshooting Customer Service Technical Support What We're Looking ForA proactive IT professional who can balance day-to-day support with larger technical initiatives. This individual should be comfortable handling high ticket volumes, supporting C-Suite end users, and troubleshooting issues that span desktop, help desk, and basic network environments.

Job Type & Location This is a Contract position based out of Martinez, CA.Pay and Benefits The pay range for this position is $25.00 - $30.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Martinez, CA.Final date to receive applications

This position is anticipated to close on Nov 4, 2026.Workplace Type This is a fully onsite position in Martinez,CA.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.…