Services Program Manager; ILS​/SLS

Living Services Program Manager (ILS / SLS)

The Living Services Program Manager provides leadership, supervision, and operational management for Thrive Support Services, Inc.'s combined Independent Living Services (ILS) and Supported Living Services (SLS) programs. This position is accountable for the quality, compliance, and financial performance of both service lines, and for building a single, unified team that delivers person-centered supports across the full continuum - from skills instruction that builds independence to sustained in-home supports for individuals with higher acuity needs.

The Program Manager ensures that services promote independence, safety, dignity, and community integration for adults with intellectual and developmental disabilities in accordance with Title 17 regulations, the Lanterman Act, Regional Center vendorization requirements, and agency policy. Core accountabilities include staff supervision and development, service delivery and scheduling, documentation and quality assurance, EVV compliance, Regional Center billing and budget monitoring, interdisciplinary coordination, and program growth.

The following duties are the essential functions of this position. They are the fundamental job duties that the employee must be able to perform, with or without reasonable accommodation. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

• Lead day-to-day operations of both the ILS and SLS programs as a single, integrated department, ensuring consistent standards, shared practices, and coordinated service delivery across both service lines.

• Coordinate program operations to ensure compliance with agency policy, operational standards, Regional Center vendorization requirements, Electronic Visit Verification (EVV) requirements, and applicable state and federal regulations.

• Develop, implement, and oversee individualized client training programs and supports in accordance with Individual Service Plans (ISPs) and person-centered planning principles.

• Ensure services and training sessions are scheduled in the ratios required by vendorization, in the least restrictive environment (typically 1:1 for ILS unless otherwise specified), with appropriate staffing levels for SLS.

• Oversee client instruction and support across domains including money management, nutrition, cooking, shopping, emergency procedures, community awareness, mobility, laundry, household management, health and sexual health education, medical procedures, counseling, crisis intervention, and housing.

• Conduct home and community-based visits to assess service quality, client safety, staff performance, and progress toward goals.

• Maintain training materials and curriculum related to independent living skills, safety, community integration, and supported living programming, updating them to reflect program goals and regulatory changes.

• Oversee the SLS on-call rotation and emergency and unplanned staffing coverage for SLS clients, ensuring continuity of in-home supports and that coverage is arranged, documented, and communicated to the interdisciplinary team.

• Recruit, interview, hire, orient, train, supervise, and evaluate ILS and SLS Case Managers, and oversee hiring and supervision of field staff through them.

• Conduct regular staff meetings, individual…