Customer Service Representative

# Entry-Level Customer Service Representative
** Roach Energy | Join Our Team!
** Are you a people person who enjoys helping others, staying organized, and keeping things running smoothly? Roach Energy is looking for a dependable, customer-focused
** Customer Service Representative
** to join our team!

This is a great opportunity for someone looking to grow their administrative and customer service skills in a professional, team-oriented environment. We’re looking for someone with a positive attitude, strong follow-through, and the ability to manage multiple tasks while providing excellent customer service.
** Customer service experience is required.
***** Knowledge of Cargas software is a plus!***### What You’ll Do
* Answer incoming calls, greet visitors, and serve as a first point of contact for customers.
* Provide friendly, professional customer service by phone and in person.
* Process new customer accounts, delivery information, service requests, and payments.
* Review customer accounts and statements for accuracy and assist with account reconciliation.
* Process credit card payments and log customer payments.
* Provide administrative support, including filing, mail distribution, and invoice and statement mailing.
* Assist walk-in customers and provide backup support to the sales team.
* Use Microsoft Word, Outlook, Excel, and other computer systems to complete daily tasks.
* Perform other duties as needed to support the team.## Qualifications### What We’re Looking For
* Previous customer service experience is
** required**.
* Strong communication and telephone skills.
* Basic computer skills and comfort learning new software.
* Excellent organization, attention to detail, and multitasking abilities.
* A positive attitude and a willingness to learn and help others.
* Dependability, punctuality, and good attendance.
* The ability to work independently while contributing to a team.
* A valid driver’s license and reliable transportation.
* Willingness to work extended hours during peak season.
* Ability to successfully pass required background and drug screenings.###

What We Offer
* ** Medical, Dental & Vision Insurance — Eligible on Day One!**
* ** 401(k) with a 4% Company Match
*** Generous Paid Time Off
* Competitive Pay Based on Experience
* A supportive team environment with opportunities to learn and grow