Operations Engineer II Public Sector

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Operations Engineer II is responsible for the troubleshooting and restoration of the Wide Area Network (WAN) Services for our dedicated federal customer. This position is located at a customer premise Network Operations Center.

This is a hybrid role with an in-office requirement. The preferred candidate should reside near Chicago (Hines), IL or Martinsburg, WV, within 1.5 hours.

• Monitoring, troubleshooting and maintaining a 24/7 customer NOC.
• Troubleshooting and isolation of a Nationwide MPLS WAN to include circuits/connectivity and supporting PE and CE routers, and Switches.
• Basic troubleshooting of networking protocols such as (but not limited to): BGP, EIGRP, and OSPF.
• Serving as an initial escalation point for the customer.
• Documenting troubles in customer-based ticketing system / Service Now.
• Performing proactive monitoring utilizing internal monitoring tools such as (but not limited to):
  Science Logic 1, Solar Winds, Net Scout/nGenius and NX Live Action.
• Working with multi-carrier environment(s) as a team.
• Working with local points of contact (LCONs) to coordinate dispatches to customer premise.
• Perform hourly escalations as needed and provide oversight for resolution of issues as needed and giving regular status to customers/management.
• Must be able to work closely with government personnel and other vendors on staff in a Network Operations Center environment.
• Documenting troubles in Lumen's OPS Console ticketing system and the customer-based Service Now ticketing system.
• Ensure trouble reports on VA and provider tickets are clear, detailed and accurate.
• Excellent written and verbal communication and interpersonal skills for interfacing with Federal Customers and Internal Stakeholders.
• Ability to multi-task and be customer service focused.

• Minimum of 2 years+ experience in troubleshooting complex network issues both circuit and routing.
• Experience interacting with Carriers (AT&T, Verizon, Frontier, Lumen, Windstream, and Time Warner, etc.) diagnosing circuit issues.
• Working knowledge of the Physical Layer and supporting transmission systems TCP/IP Routing, and Networking.
• Solid knowledge of IP routing, Multi-Protocol Layer Switching networks, BGP, EIGRP, OSPF and ICMP (PING), Trace route, IP Subnetting, T1, DS3, Ethernet, OC3.
• Experience using a trouble ticket tracking system, e.g., Service Now, OPS Console, My Ticketing App, etc.
• Familiarity in using Network Monitoring tools, e.g., Solar Winds, NOM, Net Scout, Netcool, etc.
• Must be a US Citizen able to obtain and retain a government sponsored High Priority Public Trust Clearance.
• Bachelor’s degree in Computer Science or related field or current Cisco certification preferred (not required).

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: WV

$73,013 - $97,350 in these states: IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits
Bonus Structure

#LI-Onsite

Requisition #: 341072

If you are selected for a position, there will be a background screen, which may include checks for criminal…