Operations Technician II - Public Sector

Operations Technician II - Public Sector

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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands‑on environment supporting the U.S. Department of Veterans Affairs (VA).

This is a hybrid role with an in‑office requirement. The preferred candidate should reside near Chicago (Hines), IL or Martinsburg, WV, within 1.5 hours.

• Provides 24x7x365 on site monitoring health status of Network nodes and both carrier circuits.
• Utilizes VA provided monitoring, management, and ticketing tools to provide real‑time response to events on the network.
• Utilizes Carrier ticket system and tools to elevate, update and communicate with Carrier and Telco entities.
• Works with Carrier (Long Haul and Local Exchange) and VA site personnel to triage and troubleshoot events identified and tracked in VA and Carrier ticketing systems.
• Provide timely escalations status to both Carrier and VA Management as outlined by NOC WAN Ops processes and procedures.
• Follows, improves, and establishes standard operating procedures to standardize processes, monitoring and reporting.

• 3 to 10 years of applicable experience.
• Must have general networking, telecommunications, and troubleshooting experience.
• Must have excellent customer service (includes solid customer facing skills), written and verbal skills.
• Must be willing to work a hybrid schedule in a customer facing environment (subject to improvements and change in conjunction with VA oversight).
• Ability to effectively communicate with peers and customers.
• Must be willing to work Shift work 24x7 coverage, weekends, holidays and on‑call rotation.
• Must be familiar with the following Juniper (JunOS), Netscreen Firewalls Solar Winds, Cisco and Fortinet Networking Hardware.
• Must have experience with application‑level firewalls (proxies).

• Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
• Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
• Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
• Familiar with Network Monitoring tools.
• Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact‑find, present options recommend solutions, follow‑up and customer‑focused behavior.
• Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
• Security Requirements: eligible to obtain Public Trust clearance.
• Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation).

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $66,375 - $88,500 in WV
• $73,013 - $97,350 in IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job‑related concerns…