Call Center QA Lead Government Programs
Job in
Martinsburg, Berkeley County, West Virginia, 25402, USA
Listed on 2026-01-12
Listing for:
Three Saints Bay
Full Time
position Listed on 2026-01-12
Job specializations:
-
Quality Assurance - QA/QC
Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
A leading Federal Government Contractor is seeking a Call Center Quality Manager to oversee assurance and monitoring functions within the contact center. The ideal candidate will develop a Quality Control Plan, monitor daily communications, and perform quality assessments to ensure adherence to federal guidelines. A minimum of 2 years in quality control or contact center management is required, alongside proficiency with ISO 9001:2000 standards.
This role offers a team-oriented environment within a reputable organization.
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